Terms & Conditions – pisotaya Online Casino Philippines

1. Acceptance of Terms

By registering a pisotaya account or by continuing to access and use the pisotaya platform after any amendments to these Terms have been published, you unconditionally accept and agree to be bound by these Terms, together with pisotaya's Privacy Policy and Responsible Gaming Policy, which are incorporated herein by reference. These Terms apply to all services offered by pisotaya, including but not limited to live casino games, slot games, bingo, card games, and any sports or event betting products that may be introduced to the platform from time to time.

2. Eligibility Requirements

To open and maintain a pisotaya account, you must satisfy all of the following eligibility requirements at the time of registration and on a continuing basis throughout the life of your account:

• You are at least 21 years of age, as required under Philippine gambling regulations;
• You are a natural person — corporate or organizational accounts are not permitted;
• You are accessing the pisotaya platform from a jurisdiction where online gambling is not prohibited by applicable law;
• You have not previously been excluded from the pisotaya platform or from any gaming platform pursuant to a self-exclusion request or regulatory exclusion order;
• You are not listed on any exclusion register maintained by the Philippine Amusement and Gaming Corporation (PAGCOR) or any equivalent regulatory body;
• You are acting on your own behalf and not as an agent or representative of any third party;
• You are not a current employee, contractor, or immediate family member of an employee or contractor of pisotaya or any of its affiliated entities.

pisotaya reserves the right to request documentary evidence of eligibility at any time, including but not limited to a valid Philippine government-issued identification document such as a PhilSys National ID, passport, driver's license, or SSS ID. Failure to produce satisfactory documentation within a reasonable timeframe may result in suspension or closure of your account.

3. Account Registration and Security

Each player may hold only one (1) pisotaya account. The creation of duplicate, secondary, or multiple accounts by the same individual — whether under the same or different name, email address, mobile number, device, or payment method — is strictly prohibited and constitutes a material breach of these Terms.

You are solely responsible for maintaining the confidentiality of your pisotaya login credentials, including your username, password, and any one-time passcodes (OTPs) issued to your registered mobile number. pisotaya will not be liable for any loss or damage arising from unauthorised access to your account resulting from your failure to adequately safeguard your credentials.

You must notify pisotaya immediately upon becoming aware of any unauthorized access to your account. pisotaya customer support is available 24 hours a day, 7 days a week.

All information you provide during registration — and any updates thereto — must be accurate, complete, and current. pisotaya may suspend or permanently close any account found to have been opened using false, misleading, or fraudulent information.

4. Deposits and Withdrawals

All financial transactions on the pisotaya platform are denominated in Philippine Peso (PHP). pisotaya accepts deposits through the following payment methods: GCash, PayMaya, BPI, BDO, Metrobank, InstaPay, Visa, and Mastercard. Additional payment methods may be added or removed at pisotaya's discretion.

Deposits are generally credited to your pisotaya wallet in real time. In cases of technical delays involving third-party payment processors, pisotaya will credit the deposit once the funds have been confirmed received by pisotaya's payment systems.

Withdrawals are processed to the payment method used for the deposit, or to a verified alternative method where permitted. Withdrawal requests are processed 24/7 and, for GCash and PayMaya, typically complete within 5–15 minutes. Bank transfer withdrawals may take 1–3 business days depending on the receiving institution.

pisotaya reserves the right to apply transaction limits, conduct enhanced due diligence on large transactions, and delay or decline withdrawals where there is reasonable suspicion of fraud, money laundering, or violation of these Terms.

5. Bonuses and Promotions

From time to time, pisotaya offers bonuses, free bets, free spins, cashback, and other promotional incentives to players ("Bonuses"). All Bonuses are subject to specific terms and conditions published at the time the Bonus is offered, including wagering requirements, minimum odds, eligible games, and expiry dates. In the event of conflict between a Bonus's specific terms and these general Terms, the Bonus-specific terms shall prevail.

Key general provisions applicable to all pisotaya Bonuses unless otherwise stated:

• Bonuses are issued in PHP to your pisotaya bonus wallet and are distinct from real-money balances until wagering requirements are satisfied;
• pisotaya applies standard wagering requirements to all Bonuses — the applicable multiplier is clearly stated in the Bonus offer;
• Bonuses may not be transferred between accounts or converted to cash prior to fulfilment of wagering requirements;
• Abuse of Bonus terms — including but not limited to bonus hunting, the use of multiple accounts to claim the same offer, or the use of low-risk or hedged betting strategies to satisfy wagering requirements — will result in forfeiture of the Bonus and may result in account suspension;
• pisotaya reserves the right to amend, withdraw, or cancel any Bonus at any time without prior notice where it has reasonable grounds to suspect abuse or error.

6. Game Rules and Fair Play

All games offered on the pisotaya platform are governed by their individual game rules, which are accessible within the game interface. By participating in any game, you accept the applicable rules for that game.

All random number generator (RNG) based games on the pisotaya platform are independently certified for fair random outcomes by recognised testing laboratories. Live dealer games are conducted using physical equipment — real cards, physical roulette wheels, real dice — operated by professionally trained dealers on camera. No computer-generated substitution is applied to live game outcomes.

In the event of a technical malfunction during a game — including but not limited to server disconnection, software error, or network interruption — pisotaya will apply its malfunction resolution policy. Where a game result cannot be determined with certainty due to a technical error, the affected bet may be voided and the wagered amount returned to the player's wallet. pisotaya's decision in such matters is final.

7. Prohibited Conduct

The following conduct is strictly prohibited on the pisotaya platform and constitutes a material breach of these Terms, which may result in immediate account suspension or permanent closure without refund of bonus balances:

• Opening multiple accounts or assisting others to do so;
• Providing false information during registration or KYC verification;
• Using automated software, bots, or scripts to interact with any pisotaya game or service;
• Colluding with other players to gain an unfair advantage;
• Exploiting software bugs, errors, or vulnerabilities — any such exploitation must be immediately reported to pisotaya support;
• Using the pisotaya platform to conduct, facilitate, or conceal any form of money laundering or other financial crime;
• Engaging in fraudulent chargebacks or disputes with payment providers after receiving gaming services;
• Allowing or facilitating the use of your pisotaya account by any third party, including family members, regardless of age.

8. Responsible Gaming

pisotaya is committed to promoting responsible gaming. We provide the following tools to all registered players, accessible directly from the account dashboard after pisotaya login:

• Deposit Limits — set daily, weekly, or monthly deposit caps in PHP;
• Loss Limits — restrict the maximum amount you can lose within a defined period;
• Session Time Reminders — receive alerts after a specified duration of continuous play;
• Self-Exclusion — temporarily (30 days, 3 months, 6 months) or permanently exclude yourself from pisotaya. Permanent self-exclusion cannot be reversed.

If you believe your gambling is causing harm to yourself or others, please use pisotaya's self-exclusion tools immediately. pisotaya's support team is available 24/7 to assist with activating any responsible gaming measure.

9. Intellectual Property

All content on the pisotaya platform — including but not limited to software, game content, graphics, text, logos, trademarks, sound effects, and user interface designs — is the proprietary property of pisotaya or its licensed content providers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the pisotaya platform for personal entertainment purposes only. No content from the pisotaya platform may be reproduced, distributed, modified, publicly displayed, or commercially exploited without prior written consent from pisotaya.

10. Limitation of Liability

To the maximum extent permitted by applicable law, pisotaya's aggregate liability to you for any claims arising out of or related to your use of the pisotaya platform shall not exceed the total amount deposited by you to your pisotaya account in the 30-day period immediately preceding the event giving rise to the claim.

pisotaya shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of goodwill, or service interruption, whether arising in contract, tort, or otherwise, even if pisotaya has been advised of the possibility of such damages.

pisotaya does not warrant that the platform will be uninterrupted, error-free, or free of viruses or other harmful components. You access and use the platform at your own risk.

11. Privacy

pisotaya collects, processes, and stores personal data in accordance with its Privacy Policy, which is available at /privacy-policy. By using the pisotaya platform, you consent to the collection and processing of your personal data as described in the Privacy Policy.

12. Amendments to These Terms

pisotaya reserves the right to amend these Terms at any time. Where amendments are material, pisotaya will provide reasonable notice by publishing the updated Terms on the platform and, where practicable, by notifying registered players by email or in-platform notification. Your continued use of the pisotaya platform following the effective date of any amendment constitutes your acceptance of the amended Terms. If you do not accept the amended Terms, you must close your pisotaya account and cease using the platform.

13. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity, or termination, shall be submitted to the exclusive jurisdiction of the courts of the Philippines.

Prior to initiating any formal legal proceedings, you agree to contact pisotaya's customer support team to attempt to resolve the dispute informally. pisotaya will endeavour to respond to all formal complaints within 5 business days.

14. Contact Information

For questions regarding these Terms & Conditions, or to submit a formal complaint, please contact the pisotaya support team: